Terms of Service

Noble & Lee LLC

These Terms of Service (“Terms”) govern your use of the websites operated by Noble & Lee LLC (“Noble & Lee,” “we,” “us,” or “our”), including nobleandlee.com and go.nobleandlee.com (the “Sites”), and, where applicable, your purchase and use of our services. These Terms are organized in two parts:

• Part I — Website Terms of Use applies to everyone who visits the Sites, submits a form, books a demo, or calls our demonstration line.
• Part II — Client Service Terms applies additionally to businesses that purchase our services (“Clients”).

By using the Sites or purchasing our services, you agree to these Terms. If you do not agree, do not use the Sites or services.

Contact information:

Noble & Lee LLC
407 Skyline Drive
West Lake Hills, TX 78746
Email: [email protected]
Phone: (737) 221-3536

Part I — Website Terms of Use

1. The Service We Offer

Noble & Lee provides AI-powered phone answering and client-communication services for pet grooming businesses, including the buildout, deployment, and ongoing management of AI receptionists; appointment booking and confirmation; text-message communication; rebooking and client-reactivation campaigns; review generation; and related website services. Descriptions of our services on the Sites are informational summaries; the services actually provided to any Client are defined by that Client’s order and Part II of these Terms.

2. Booking a Meeting Is Not a Contract

Submitting a form on the Sites or booking a demo or strategy call does not create a binding contract for services, does not obligate you to purchase anything, and does not obligate Noble & Lee to provide any service. A service relationship begins only when a Client and Noble & Lee agree on a service tier and pricing and the Client completes signup (an “Order”).

3. Demo Line and AI Interactions

We may publish a demonstration phone number connected to our AI receptionist. Calls to this number are recorded and transcribed as described in our Privacy Policy. The demo agent is provided for evaluation purposes only; information it provides (such as example prices or availability) is illustrative and not an offer.

4. Acceptable Use of the Sites

You agree not to: (a) use the Sites or demo line for any unlawful, deceptive, or fraudulent purpose; (b) attempt to probe, disrupt, overload, or gain unauthorized access to the Sites, our systems, or our providers’ systems; (c) scrape, harvest, or collect information about others from the Sites; (d) submit forms with false identity information or on behalf of a person or business without authority; (e) use automated systems to place calls to our demo line in volumes intended to burden it; or (f) interfere with the operation of our AI agents, including attempts to manipulate them into off-purpose behavior.

5. Intellectual Property

The Sites and all content on them — including text, copy, graphics, page designs, statistics compilations, methodology descriptions, AI agent prompts and configurations, and the “Noble & Lee” name and branding — are owned by Noble & Lee LLC or its licensors and are protected by intellectual-property laws. You may not copy, republish, or create derivative works from Site content without our written permission, except for personal, non-commercial viewing.

6. Third-Party Links and Tools

The Sites may reference or link to third-party websites and use third-party tools (such as scheduling widgets and advertising pixels). We are not responsible for third-party sites or their practices. Use of tracking technologies is described in our Privacy Policy.

7. Site Disclaimer

THE SITES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” STATISTICS AND FIGURES CITED ON THE SITES OR IN OUR ADVERTISING (INCLUDING INDUSTRY CALL-ANSWER RATES, NO-SHOW RATES, CLIENT-VALUE ESTIMATES, AND SIMILAR DATA) ARE DRAWN FROM THIRD-PARTY SOURCES OR PRESENTED AS ILLUSTRATIVE RANGES; THEY DESCRIBE INDUSTRY PATTERNS, NOT PROMISED OUTCOMES FOR ANY BUSINESS.

Part II — Client Service Terms

These terms apply to Clients in addition to Part I. In the event of a conflict between these Terms and a written order form or agreement signed by both parties, the signed document controls.

8. Services and Service Tiers

Noble & Lee offers its services in subscription tiers (currently “Safety Net,” “Front Desk,” and “Growth Engine”), each including setup, training, and support, with features as described at the time of the Client’s Order. We may improve, modify, or update features from time to time, provided that changes do not materially reduce the core functionality of the Client’s tier during a paid period.

9. Fees, Usage, and Billing

a. Fee structure. Fees consist of (i) a monthly base subscription for the Client’s tier, and (ii) metered usage fees based on call minutes and, where applicable, message volume (“Usage”).

b. Usage measurement. Call minutes are measured per call from connection to termination and rounded up to the nearest minute. Usage rates and any included allotments are stated at Order. Usage estimates provided in marketing materials or sales conversations are estimates only; actual Usage depends on the Client’s call volume.

c. Billing cycle. Base subscription fees are billed monthly in advance. Usage fees are billed monthly in arrears (for the preceding billing period), on the same invoice or a separate one. The first billing period begins on the Order date or the go-live date, as stated at Order.

d. Payment. Clients must keep a valid payment method on file with our payment processor. Fees are charged automatically to that payment method. All fees are in U.S. dollars and exclusive of applicable taxes, which are the Client’s responsibility.

e. Failed and late payments. If a charge fails, we will notify the Client and retry. If payment is not received within 10 days of the failed charge, we may suspend the services (including call answering) until the account is brought current. Amounts more than 30 days past due may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs.

f. Fee changes. We may change base subscription fees or Usage rates with at least30 days’ written notice (email suffices). Changes take effect at the start of the next billing period after the notice period. If a Client does not accept a fee change, the Client may cancel before it takes effect.

g. Multi-location discounts. Discounts for multi-location or mobile-fleet operations apply to base subscriptions only; Usage is never discounted.

10. Free Trials and Promotional Offers

We do not currently offer a standing free trial. If we offer a free trial, pilot, or promotional period to a Client, its duration, included features, whether payment information is required, and what happens at expiry will be stated in writing at the time of the offer. Unless stated otherwise in that offer: trials convert to a paid subscription at the then-current rate at expiry if a payment method is on file, and otherwise terminate automatically.

11. Term, Cancellation, and Refunds

a. Term. Subscriptions are month-to-month unless the Order states otherwise. Certain included benefits carry a minimum commitment (see Section 12 for the included website).

b. Cancellation by Client. A Client may cancel at any time by written notice (email to [email protected] suffices) with at least 14 days’ notice before the next billing date. Cancellation takes effect at the end of the then-current billing period. Upon cancellation, the Client is responsible for all Usage fees incurred through the effective date of termination.

c. Refunds. Base fees already paid are non-refundable, and no prorated refunds are given for partial billing periods, except where required by law or expressly agreed in writing. Usage fees are charges for services already rendered and are non-refundable.

d. Reversibility. Because our service operates via call forwarding and alongside the Client’s existing booking software, a Client may restore its original phone configuration at any time by disabling call forwarding; doing so does not by itself constitute cancellation or stop billing — written cancellation notice is still required.

12. Included Website

a. Each service tier includes a professionally built website for the Client’s business. For Safety Net and Front Desk tiers, the included website requires a 3-month minimum subscription commitment; for Growth Engine, no minimum commitment applies.

b. During an active subscription, we host and maintain the included website. The Client owns its business content (its name, logo, photos, service descriptions, and other materials it provides). Noble & Lee owns the underlying design, code, templates, and implementation.

c. On termination: (i) if the applicable minimum commitment was completed, we will, at the Client’s request within 30 days of termination, provide an export of the Client’s content and a static copy of the site’s pages, which the Client may host elsewhere (excluding Noble & Lee integrations, AI features, and booking plumbing); (ii) if termination occurs before completing a required minimum commitment, the included website and hosting end with the subscription and no export obligation applies; (iii) domain names registered in the Client’s name remain the Client’s; domains registered by Noble & Lee on the Client’s behalf will be transferred to the Client at cost upon request.

13. No Guarantee of Results

NOBLE & LEE DOES NOT GUARANTEE ANY PARTICULAR BUSINESS OUTCOME. WITHOUT LIMITATION, WE DO NOT GUARANTEE ANY LEVEL OF REVENUE, RETURN ON INVESTMENT, CALL VOLUME, ANSWERED-CALL RATE, BOOKING RATE, REBOOKING RATE, NO-SHOW REDUCTION, REVIEW VOLUME, OR CLIENT RETENTION. STATISTICS CITED IN OUR ADVERTISING, WEBSITES, PROPOSALS, OR REPORTS — INCLUDING THIRD-PARTY INDUSTRY DATA — ARE ILLUSTRATIVE AND DESCRIBE GENERAL PATTERNS, NOT PROMISED RESULTS. THE CLIENT’S RESULTS DEPEND ON FACTORS OUTSIDE OUR CONTROL, INCLUDING THE CLIENT’S MARKET, PRICING, REPUTATION, AVAILABILITY, AND CALL VOLUME.

14. AI Output Disclaimer

The services use artificial intelligence, including large language models and AI voice technology. AI output may contain errors, omissions, or unexpected responses, including misstatements of prices, services, policies, or availability, and imperfect transcription or speech recognition. Noble & Lee configures, tests, and monitors agents using commercially reasonable practices, but does not warrant that AI output will be error-free. The Client is responsible for (a) reviewing and approving the agent’s configuration, scripts, prices, policies, and knowledge base before go-live; (b) reviewing reports, transcripts, and captured bookings; and (c) promptly notifying us of errors so they can be corrected. Bookings, quotes, or statements made by the agent do not bind Noble & Lee; they are made on the Client’s behalf per the Client-approved configuration.

15. Client Responsibilities

The Client agrees to:

• Provide accurate, current, and complete business information (services, prices, hours, policies, availability) and keep it updated
• Provide and maintain the credentials, integrations, and access reasonably needed to deliver the services (for example, booking software access, phone-forwarding configuration, and calendar access)
• Respond to reasonable requests for feedback and approvals in a timely manner
• Review and approve the agent configuration before go-live; go-live will not occur without Client approval
• Promptly review weekly reports and notify us of discrepancies
• Maintain its own customer relationships, including honoring appointments the agent books per the Client’s approved availability

16. Client Authority; Compliance Allocation

a. Authority. The Client represents and warrants that it has full authority to authorize call forwarding on its phone lines, to grant Noble & Lee access to its booking software, calendars, and other integrated accounts, and to authorize the services generally, and that doing so does not violate any agreement with a third party.

b. Call recording and monitoring. Calls handled by the services may be recorded and transcribed. The Client is solely responsible for compliance with call-recording, call-monitoring, and wiretap consent laws applicable in its jurisdiction(s), including determining whether one-party or all-party consent applies and ensuring any required disclosures are made to callers. Noble & Lee will support standard disclosure configurations (such as an at-answer recording notice) at the Client’s direction.

c. Outbound communications and TCPA. For features involving outbound calls or text messages to the Client’s customers — including confirmations, reminders, rebooking recall, reactivation campaigns, waitlist notifications, and review requests — the Client represents and warrants that it has obtained all legally required consents from its customers, including any consent required under the Telephone Consumer Protection Act (TCPA), state telemarketing laws, and carrier messaging policies, and that its customer lists are accurate and lawfully obtained. The Client is responsible for honoring its customers’ opt-out requests communicated outside our systems and for the lawfulness of the content and timing of campaigns it directs.

d. The Client’s own privacy obligations. The Client is responsible for its own privacy policy and disclosures to its customers regarding data processed through the services.

17. Ownership and Data

a. Noble & Lee IP. Noble & Lee owns all right, title, and interest in the services, including agent architectures, prompts, configurations, workflows, templates, software, methodology, documentation, and all improvements — including configurations customized for a Client. Clients receive a limited, non-exclusive, non-transferable license to use the services during the subscription term. Nothing in these Terms transfers Noble & Lee IP to any Client.

b. Client data. The Client owns its business information and its customer data processed through the services, including contact records, appointment records, call recordings, and transcripts generated from the Client’s lines (“Client Data”). Noble & Lee may use Client Data to provide, maintain, secure, and improve the services, and may use aggregated or de-identified data (which does not identify the Client or any individual) for analytics, benchmarking, and service improvement.

c. Data on termination. Upon written request made within 30 days after termination, we will provide the Client an export of its Client Data in a commercially reasonable format (e.g., CSV export of contacts and bookings; recordings/transcripts as available from our providers). After that window, we may delete Client Data in the ordinary course, subject to our Privacy Policy’s retention practices and legal requirements. Agent configurations and prompts are Noble & Lee IP and are not included in exports.

18. Acceptable Use of the Services

The Client will not use the services, and will not direct the agent to be used, to: (a) violate any law or regulation, including telemarketing, robocall, and consumer-protection laws; (b) engage in deceptive, fraudulent, or misleading conduct, including misrepresenting prices or the identity of the business; (c) send unsolicited marketing communications without required consent; (d) harass, abuse, or harm any person; (e) collect or process data of children in violation of law; or (f) resell or white-label the services without our written agreement. We may suspend services immediately for violations that create legal exposure, carrier-compliance risk, or harm to third parties, with notice to the Client.

19. Third-Party Dependencies

The services depend on third-party platforms and infrastructure, including AI voice providers (such as Retell AI), large-language-model providers, telephony carriers and SMS carriers, CRM and scheduling platforms (such as GoHighLevel), hosting and network providers (such as Cloudflare), and the Client’s own booking software and phone carrier. Noble & Lee is not liable for outages, degraded performance, delivery failures, carrier filtering or blocking, API changes, or discontinuations attributable to third-party providers. We will use commercially reasonable efforts to restore service and, where practical, to migrate to alternative providers if a dependency fails permanently.

20. Confidentiality

Each party may receive non-public information of the other in connection with the services (“Confidential Information”) — for the Client, this includes business information and Client Data; for Noble & Lee, this includes pricing terms, configurations, prompts, methodology, and reports. Each party will use the other’s Confidential Information only to perform under these Terms, protect it with at least reasonable care, and not disclose it to third parties except to service providers bound by confidentiality obligations, or as required by law (with notice to the other party where lawful). This obligation survives termination for 3 years; trade secrets are protected for as long as they remain trade secrets.

21. Warranty Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES AND SITES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND NOBLE & LEE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. NO ADVICE OR INFORMATION OBTAINED FROM NOBLE & LEE OR THE SERVICES CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BOOKINGS, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) NOBLE & LEE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SITES, THE SERVICES, OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO NOBLE & LEE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR ONE HUNDRED DOLLARS ($100) FOR SITE VISITORS WHO ARE NOT CLIENTS). THE EXCLUSIONS IN THIS SECTION DO NOT APPLY TO A PARTY’S INDEMNIFICATION OBLIGATIONS, A CLIENT’S PAYMENT OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

23. Indemnification

The Client will defend, indemnify, and hold harmless Noble & Lee LLC, its members, and personnel from and against claims, damages, penalties, fines, and costs (including reasonable attorneys’ fees) arising out of: (a) the Client’s breach of Sections 16 (Authority; Compliance) or 18 (Acceptable Use); (b) claims by the Client’s customers relating to the Client’s services, appointments, pricing, or business practices; (c) the Client’s violation of call-recording, TCPA, telemarketing, or privacy laws in its use of the services; or (d) content and business information the Client provides. Noble & Lee will promptly notify the Client of any such claim and reasonably cooperate at the Client’s expense; the Client may not settle a claim imposing obligations on Noble & Lee without our consent.

24. Termination by Noble & Lee; Effect of Termination

We may terminate or suspend a Client’s services: (a) for non-payment as described in Section 9(e); (b) immediately for material breach of Sections 16 or 18 that is not cured (where curable) within 10 days of notice; (c) on 30 days’ notice for any reason, in which case we will refund the prorated unused portion of prepaid base fees for the terminated period. Either party may terminate as described in these Terms. Upon any termination: call forwarding should be disabled by the Client; outstanding Usage fees become due; and Sections 13, 14, 16–17, and 20–27 survive.

25. Governing Law; Arbitration; Class Action Waiver

a. Governing law. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

b. Informal resolution first. Before filing any claim, the parties agree to attempt in good faith to resolve the dispute by contacting each other (for Noble & Lee: [email protected]) and allowing 30 days for informal resolution.

c. Binding arbitration. Any dispute arising out of or relating to these Terms, the Sites, or the services that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (or, for individuals, its Consumer Arbitration Rules), with the arbitration seated in Travis County, Texas. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or confidential information.

d. Class action waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING.

e. Venue for non-arbitrable matters. For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Travis County, Texas.

26. Changes to These Terms

We may modify these Terms from time to time. For Site visitors, updated Terms are effective when posted with a revised Effective Date. For Clients, we will provide at least 30 days’ notice of material changes by email to the account contact; changes take effect at the start of the next billing period after the notice period, and continued use of the services after that date constitutes acceptance. If a Client does not accept a material change, the Client may cancel before it takes effect.

27. General Provisions

a. Entire agreement. These Terms, together with the Privacy Policy and any Order or signed agreement, are the entire agreement between the parties regarding their subject matter and supersede prior discussions and proposals.

b. Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will remain in effect. If the class action waiver is held unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than arbitration.

c. Assignment. The Client may not assign these Terms without our written consent (not unreasonably withheld, including in connection with a sale of the Client’s business). We may assign these Terms in connection with a merger, acquisition, or sale of assets.

d. No waiver. A party’s failure to enforce a provision is not a waiver of the right to enforce it later. Waivers must be in writing.

e. Force majeure. Neither party is liable for delays or failures (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, power or internet outages, carrier failures, labor disputes, governmental actions, or third-party platform failures.

f. Independent contractors. The parties are independent contractors; these Terms create no partnership, joint venture, agency, or employment relationship — except that the Client authorizes the agent to communicate with the Client’s customers on the Client’s behalf as configured.

g. Notices. Notices to Noble & Lee must be sent to [email protected] or the mailing address above. Notices to Clients may be sent to the email address on the account. Email notice is effective when sent, absent a bounce.

h. Headings. Section headings are for convenience only and do not affect interpretation.

Questions about these Terms? Contact us at [email protected] or(737) 221-3536.